Refund policy

Last updated on Jan 26 2025

Urban Era Jewel believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 1 hours of placing the orders . However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products with unboxing video and damaged / defective part.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

If our customer service team is satisfied with reported return case i.e. only for damaged product then the refund will be credited to the customer account in 6-7 days via appropriate payment method.

In case of any Refunds approved by the Urban Era Jewel, it’ll take 6-8 days for the refund will be credited to the customer in following payment method.

We do not accept any return of the product other than receipt of damaged or defective items. Refunds are not issues for any RTO packages.

Return or Refunds will not be processed for incorrect address or unclaimed deliveries or customer did not accept the delivery.

Returns are not entertained if buyer changes their mind or places an order fully reading product specification.

Refunds initiated by Urban Era Jewel reflect into the customer’s account based on the original mode of payment. Please refer below to find out when the amount is credited to the customer and through which channel:

Original Mode of Payment	Refunded to	Timeline
Credit Card	Source (the same card from which original transaction was done)	7-9 working days from the date when refund was processed by the merchant.
Credit Card + Wallet	i) The Credit Card amount is refunded back to source (the same card from which original transaction was done) ii) The Wallet amount is refunded to Wallet.	i) Credit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 2 days. ii) Wallet refund is credited in 3-4 working days from the date when refund was processed by the merchant.
Debit Card	Source (the same card from which original transaction was done)	7-9 working days from the date when refund was processed by the merchant.
Debit Card + Wallet	i) The Debit Card amount is refunded back to source (the same card from which original transaction was done) ii) The Wallet amount is refunded to Wallet.	i) Debit Card is refunded in 7-9 working days from the date when refund was processed by the merchant.  ii)The refund to wallet is credited in 3-4 working days from the date when refund was processed by the merchant.
UPI	The refund is credited to the UPI linked account using IMPS.	Refund is credited back in 3-4 working days from the date when refund was processed by the merchant.
UPI + Wallet	i)The wallet amount is refunded back to the user’s wallet. ii)UPI amount is refunded back to the user’s account using IMPS.	i)Refund to wallet is credited in 3-4 working days from the date when refund was processed by the merchant. ii)For IMPS, the refund is credited in 3-4 working days from the date when refund was processed by the merchant.
Wallet	The amount is refunded back to the user’s wallet.	Refund to wallet is credited in 3-4 working days from the date when refund was processed by the merchant.

For payments made through other UPI compliant apps(external VPA), the refund is credited to the customer’s account in 3-4 working days from the date when refund was processed by the merchant.